A leading Self-Insured Workers’ Compensation provider in US was struggling with scattered data, spread across multiple systems. They were looking to unify data for efficient business workflows and thus reached out to us.
Challenge
1
Our client’s insurance members, policies and claim data were dispersed across multiple systems. They did not have process automation for longshore businesses, renewals, rewriting, renewal IPE and payroll processing. Their lack of documentation (requirement, design, architecture, and others) frequently resulted in process gaps, barring solution modification.
2
Their Insurance Underwriters and MSRs were not utilizing Salesforce, which led to several data integrity issues. The Salesforce environment was out-of-sync with no baseline code available and their practices In Mule implementation were subpar. They lacked appropriate talent pool in their customer support team which resulted in delayed transition.
The Difference Exavalu Delivered
- Our team discovered and identified process gaps, performance bottlenecks, technical constraints and designed a unified data model for member and policy data. From developing key artifacts like requirement, design and architecture documents to implementing Azure Service Bus Message Queue for reliable transaction execution, we minimized errors and maintained data consistency at every stage.
- What appeared absolutely challenging - out-of-sync Salesforce environments - we turned it around in just no time! By creating deployment strategies and establishing a baseline code version. Our end-to-end Salesforce implementation for both the products DBA and Longshore ensured payroll management, endorsement management, and automation of quoting, binding, policy generation, invoicing. We leveraged implementation best practices to reduce TAT for new and partially implemented features.
Tech Stack
- Salesforce FSC
- Experience Cloud
- MuleSoft
Benefits
Key Highlights
1
Reduction
In underwriting and processing time
2
Faster
Transition to new system
3
Improvement
In data accuracy and governance