Exavalu

Redefining Customer Experience Through Digital Innovation

From insurance to the financial industry, healthcare, and nonprofits, Exavalu empowers organizations
to transform customer experience through digital innovation, AI-driven personalization, and platforms
like Salesforce.

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Unlock Competitive Advantage
Through Superior Customer Experiences

Exavalu brings a proven track record in delivering measurable customer experience outcomes across industries. With a consultative, high-touch engagement model, we help organizations design experiences that differentiate brands, improve loyalty, and ensure long-term competitiveness.

De-risking CX Transformation Through Industry and Platform Expertise

A Comprehensive Approach:

From strategy to implementation to support, we deliver truly connected experiences.

Industry Expertise:

Insurance, financial services, healthcare, and nonprofits — we know regulated, complex industries.

Commitment to Success:

We don’t just deliver; we ensure success with dedicated client engagement.

Best-in-Class Partnerships:

Salesforce, Appian, Pega, and leading ecosystem partners.

Flexible Models:

Fixed-price, time & material, managed services, and on-demand consulting.

Salesforce + Exavalu

Your trusted salesforce partner for digital success

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Leadership background

Delivering End-to-End Customer Experience Transformation

Customer Experience Advisory and Consulting:

Guidance for future-proofed, digital customer experiences. - Customer experience roadmaps – for consumers, agents/distributors, and contact center representatives - Contact Center as a Service (CcaaS) assessment and selection - Digital marketing strategy - Intent management and call deflection advisory - Chatbot and Generative AI orchestration architecture design

Guidance for future-proofed, digital customer experiences. - Customer experience roadmaps – for consumers, agents/distributors, and contact center representatives - Contact Center as a Service (CcaaS) assessment and selection - Digital marketing strategy - Intent management and call deflection advisory - Chatbot and Generative AI orchestration architecture design

Contact Center as a Service Modernization:

Implement omni-channel CcaaS solutions, with unified communications. - CcaaS and contact center modernization implementation to support critical customer journeys - Agent assist solutions like design, configure, integrate, and implement - Customer assist solutions like design, configure, integrate, and implement - Hyper automation and self-service solutions - Eco-system integration with other ISVs for insurance and other industry digital portals for B2B, B2C support

Implement omni-channel CcaaS solutions, with unified communications. - CcaaS and contact center modernization implementation to support critical customer journeys - Agent assist solutions like design, configure, integrate, and implement - Customer assist solutions like design, configure, integrate, and implement - Hyper automation and self-service solutions - Eco-system integration with other ISVs for insurance and other industry digital portals for B2B, B2C support

Digital Marketing:

Modernize customer acquisition and retention processes, branding approaches, and marketing technology stacks. Process improvement – content creation, customer experience personalization, marketing ROI Integrated marketing stack implementation to create, execute, manage, orchestrate, and measure the results of marketing activities Salesforce Marketing Cloud

Modernize customer acquisition and retention processes, branding approaches, and marketing technology stacks. Process improvement – content creation, customer experience personalization, marketing ROI Integrated marketing stack implementation to create, execute, manage, orchestrate, and measure the results of marketing activities Salesforce Marketing Cloud

Sales Automation:

Create transformative efficiency and effectiveness in sales process improvements. CRM master data management for a 360-degree view of customers Direct to consumer user experience design and implementation End-to-end lead management process improvement Salesforce for lead management CRM performance analytics

Create transformative efficiency and effectiveness in sales process improvements. CRM master data management for a 360-degree view of customers Direct to consumer user experience design and implementation End-to-end lead management process improvement Salesforce for lead management CRM performance analytics
First Notice of Loss Made Simple: Redefining Claims Management for the Digital Customers
Article
First Notice of Loss Made Simple: Redefining Claims Management for the Digital Customers
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Redefine What Your Customers Expect

Take the next step toward customer experience excellence with Exavalu.

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